Frequently Asked Questions
Get help with your Ramy Brook order and find answers to common questions about our contemporary fashion collections.
What is the Ramy Brook return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of the purchase date. Please note that items marked as Final Sale cannot be returned or exchanged.
When will my order ship?
Orders typically process within 1-2 business days. Standard ground shipping usually arrives within 5-7 business days, while expedited shipping options are available at checkout for faster delivery.
How do I determine my size in Ramy Brook designs?
Our pieces are designed with a signature contemporary fit. We provide a detailed Size Guide on every product page to help you find your perfect fit based on specific body measurements.
Do you offer international shipping?
Yes, Ramy Brook ships to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the package.
How should I care for my silk garments?
To maintain the quality and feel of our signature silk fabrics, we recommend dry cleaning only unless otherwise specified on the garment's internal care label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment payments via Affirm.